Frequently asked questions

All in

the new

PayPal app

It’s your do-it-all digital wallet. Load up on cash back offers before you shop. Track your packages. And manage it all on the go.

Smarter protections

in one place

24/7 fraud monitoring

We monitor activity and transactions across PayPal and tens of millions of merchant sites globally to help protect your account and keep your data secure.2

Financial encryption

Your transactions and payments are encrypted. We don't sell or share your financial information.

Purchase protection

When you pay with PayPal, eligible purchases are protected at no extra cost.1

Send money securely

Pay it safe across the table or globe knowing we help you spot scammers and report suspicious money requests.1

Security that’s

always on

Secure shopping at every step

Safely shop at sites around the world and track orders straight to your doorstep. If you don't receive the item you ordered, or it shows up significantly different than described, we’ll help you get reimbursed for eligible items with PayPal Purchase Protection. Terms and limitations apply.1

Catch card fraud early

Stay one step ahead of scammers with real-time early fraud alerts.2 We monitor tens of millions of merchant sites in our network to detect early signs of card fraud—often before a costly transaction occurs—and will immediately notify you if we suspect your card info may be compromised.4

Pay people confidently

Every payment is encrypted to help keep your financial details secure. If something doesn't seem right with a payment request, just block, decline, and report it in one click. Protect eligible payments1 when you send money via Goods and Services at no cost to you.3

Stronger login security

We use the latest authentication methods and fraud and risk tools to streamline your login experience and help keep you safe. Sign in the smart way with passkey, a phishing-resistant technology that's easy to use and more secure than passwords.5

Looking for help?

Learn how to report fraud and better protect your accounts.