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Past Policy Updates
This page shows important changes that were made to the PayPal service, its User Agreement, or other policies.
*For past policy updates earlier than November 2013, please view this pdf.
*For past policy updates between Dec 2013 and Dec 2018, please view this pdf.
Notice of Amendment(s) to the Switzerland PayPal Agreement(s)
Last updated on 29 August 2024
This Page
This page details and/or previews updates to PayPal users of changes to the Switzerland PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices. Note that additional changes could be made to previewed agreements on or before the effective dates listed, provided the applicable notice requirements are met.
Upcoming Changes
We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.
Actions Needed
Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the User Agreement.
Notices
Issued: 29 August 2024
Amendments to the PayPal Alternative Payment Methods Agreement
Effective: 29 August 2024
- We are updating Annex 1 to reflect the terms applicable to Apple Pay and to add Google Pay as a new payment method.
- We are removing the following redundant sentence in section 3: “No additional percentage-based Cross-Border Fee applies to any APM transaction.” This information is already covered in the PayPal Merchant Fees page. Removal of this sentence does not change how PayPal charges for APM Payments or additional percentage-based fees for international commercial transactions.
Review the updated PayPal Alternative Payment Methods Agreement
Notice of Amendment(s) to the Switzerland PayPal Agreement(s)
Last updated on May 28, 2024
This Page
This page details and/or previews updates to PayPal users of changes to the Switzerland PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices. Note that additional changes could be made to previewed agreements on or before the effective dates listed, provided the applicable notice requirements are met.
Upcoming Changes
We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.
Actions Needed
Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the User Agreement.
Notices
Issued: May 28, 2024
Removal of SOFORT as an alternative payment method and deletion of related terms
Effective: May 28, 2024
- SOFORT is no longer available as an alternative payment method and is removed from the list of alternative payment method providers contained in Annex 1 of the PayPal Alternative Payment Methods Agreement.
Issued: April 25, 2024
Amendments to the PayPal User Agreement
Effective June 13, 2024
- We are revising PayPal’s User Agreement to remove an outdated regulatory disclosure and expressly reflect the fact that you will not receive interest or any other earnings on the money in your account.
- We are clarifying our Taxes and Information Reporting terms and our currency conversion terms.
Review the updated PayPal User Agreement
Amendments to the PayPal Buyer Protection Program
Effective June 13, 2024
- We are revising PayPal’s Buyer Protection Program to exclude Non-Fungible Tokens (NFTs) from eligibility.
- In addition to meeting all other eligibility requirements for PayPal’s Buyer Protection Program, disputes asserting Significantly Not as Described claims must be opened by the buyer in the Resolution Centre within 30 days of the delivery or fulfilment of an order or within 180 days of the date a payment was sent by the buyer to the seller, whichever is sooner. The timeframes for opening other disputes asserting other claim types (including Item Not Received, Unauthorised. Transactions, or other errors) are not changing at this time.
Review the updated PayPal Buyer Protection Program
Amendments to the Seller Protection Program
Effective June 13, 2024
- We are revising PayPal’s Seller Protection Program to exclude from eligibility Non-Fungible Tokens (NFTs) with a transaction amount of:
- $10,000.01 USD or above (or equivalent value in local currency as calculated at the time of the transaction);
- $10,000.00 USD or below (or equivalent value in local currency as calculated at the time of the transaction), unless the buyer claims it was an Unauthorised Transaction and the transaction meets all other eligibility requirements.
Review the updated PayPal Seller Protection Program
Notice of Amendment(s) to the Switzerland PayPal Agreement(s)
Last updated on December 7th, 2023
This Page
This page details and/or previews updates to PayPal users of changes to the Switzerland PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices. Note that additional changes could be made to previewed agreements on or before the effective dates listed, provided the applicable notice requirements are met.
Upcoming Changes
We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.
Actions Needed
Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the User Agreement.
Notices
Issued: December 7, 2023
Amendments to PayPal’s Seller Protection Program
Effective February 1, 2024:
- We are revising PayPal’s Seller Protection Program to exclude from eligibility Item Not Received claims filed by buyers as chargeback claims with their card issuers for card-funded transactions.
Review the updated Seller Protection Program
Amendments to the PayPal Payouts Terms and Conditions
Effective February 1, 2024:
- The PayPal Payouts Terms and Conditions are being updated to clarify existing product functionality, including:
- Eligibility requirements for recipients of payouts to successfully receive payouts
- Clarifying the respective responsibility of PayPal and senders with regard to payouts made using the PayPal Payouts product
- In addition, the updates provide that:
- PayPal may require evidence of express recipient consent to receive communications in connection with payouts
- Customers must confirm that provision of information to PayPal does not constitute a sale of data to PayPal under applicable law
- Customers may not imply PayPal or Venmo sponsorship or endorsement without prior permission; seek to obtain PayPal or Venmo user credentials
Review the updated PayPal Payouts Terms and Conditions
Notice of Amendment(s) to the Switzerland PayPal Agreement(s)
Issued: 26 May and 8 June, 2023
This Page
This page details and/or previews updates to PayPal users of changes to the Switzerland PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices. Note that additional changes could be made to previewed agreements on or before the effective dates listed, provided the applicable notice requirements are met.
Upcoming Changes
We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.
Actions Needed
Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.
Amendments to the PayPal User Agreement
Effective: 27 June, 2023
- We are including certain disclosures in relation to safeguarding arrangements to comply with the applicable Singapore regulations/requirements.
Review the updated PayPal User Agreement
Inclusion of notice for non-Singapore residents
Effective: 27 June, 2023
- We are making certain disclaimers to comply with the applicable Singapore regulations/requirements.
Review the Notice for non-Singapore residents
Amendments to the PayPal Alternative Payment Methods Agreement
Effective 26 June, 2023
- Apple Pay will be offered as an Alternative Payment Method for paying an invoice.
Review the updated PayPal Alternative Payment Methods Agreement
Notice of Amendment(s) to the Switzerland PayPal Agreement(s)
Issued: 9 August, 2022
This Page
This page details and/or previews updates to PayPal users of changes to the Switzerland PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices. Note that additional changes could be made to previewed agreements on or before the effective dates listed, provided the applicable notice requirements are met.
Upcoming Changes
We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.
Actions Needed
Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.
Amendments to the PayPal User Agreement
Effective September 7, 2022:
- Business accounts cannot receive personal transactions starting October 31, 2022. Business account holders wishing to receive personal transactions will need to make use of a personal account.
- If you integrate or reference PayPal services on your website, we are clarifying that PayPal may use automated technologies (e.g., website crawling) to assess your website to ensure compliance with the user agreement and to combat fraud.
- We are clarifying that PayPal may reverse a payment if you receive(d) compensation from your bank.
Review the updated PayPal User Agreement
Notice of Amendment(s) to Switzerland PayPal Agreement(s)
Issued: May 10, 2022
This Page
This page details and/or previews updates to PayPal users of changes to the Switzerland PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices.
Upcoming Changes
We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.
Actions Needed
Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.
Amendments to the PayPal User Agreement
Effective June 8, 2022 we are:
- Clarifying the Reversals clause in the User Agreement to make it clearer when PayPal will be able to reverse a payment
- Making all Switzerland PayPal Agreement(s) available in French.
Review the updated User Agreement.
Notice of Amendment(s) to Switzerland PayPal Agreement(s)
Issued: February 11, 2022
This Page
This page details and/or previews updates to PayPal users of changes to the Switzerland PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices.
Upcoming Changes
We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.
Actions Needed
Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.
Amendments to the PayPal User Agreement
Effective March 16, 2022 we are:
- Revising PayPal’s Seller Protection program to expand the list of ineligible items to include certain Non-Fungible Tokens (NFTs) with a transaction amount of more than $10,000 USD.
Review the updated User Agreement.
Review the updated Seller Protection program.
Amendments to all applicable Legal Agreements
Effective: March 16, 2022, we are:
- Removing or modifying references to eBay that are no longer applicable
Notice of Amendment(s) to Switzerland Agreement(s)
Issued: October 29, 2021
This Page
This page details updates to PayPal users of changes to the Switzerland PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices.
Upcoming Changes
We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.
Actions Needed
Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.
Amendments to the PayPal User Agreement
Effective: December 1, 2021 we are
- Relocating PayPal’s Buyer Protection program and Seller Protection program terms to separate web pages. These program terms are accepted at the time you agree to the User Agreement and remain part of the User Agreement. The relocation is intended to make the terms easier to locate and navigate.
- Revising PayPal’s Seller Protection program to clarify that proof of shipment and proof of delivery also must include an online verifiable tracking number.
- Clarifying that abuse of our online dispute resolution process, PayPal's Buyer Protection program, and/or PayPal’s Seller Protection program are restricted activities as defined under the user agreement.
- Clarifying that you will not be charged a Standard Dispute Fee for disputes that have met all requirements of PayPal’s Seller Protection program.
- Clarifying that a Minimum Reserve is also known as an Upfront reserve.
- Clarifying the definition of the European Economic Area (EEA) by introducing a list of markets/regions which form part of the EEA.
Review the updated User Agreement
Notice of Amendment(s) to Switzerland Agreement(s)
Issued: August 11, 2021
This Page
This page displays policy updates which notify users of important changes to the PayPal Switzerland User Agreement or other online agreements, policies, or statements. Please go to “Past Policy Updates” to view previous policy updates.
Upcoming Changes
We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.
Actions Needed
Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you. If you would prefer to decline such changes you will need to close your PayPal account prior to the applicable effective date.
Amendments to the PayPal User Agreement
Effective: September 10, 2021
- We are revising PayPal’s Seller Protection program to clarify eligibility for certain claims involving travel tickets sold by the travel carrier.
- We are requiring sellers to notify us of any pricing errors or discrepancies within sixty (60) days from having access to their account statement(s) or other account activity information.
- We are removing the PayPal Payouts section and replacing it with a standalone agreement called the PayPal Payouts Agreement on the legal hub.
- We are clarifying the types of costs used to calculate the reasonable minimum estimate that we may recover if you engage in any restricted activities.
To review the updated User Agreement, please click HERE.
Amendments to the User Agreement Fees
Effective: November 10, 2021
- We are introducing an additional service fee of 1.29% for some international commercial transactions between the EEA and the UK.
- We are changing the additional percentage-based fees for international commercial transactions as well as simplifying our market/region country classifications for these fees. The fees are changing from the rates shown in the current User Agreement to the new rates shown on the updated Merchant Fee page HERE, which will be effective on November 10, 2021.
Amendments to the PayPal Acceptable Use Policy
- We are revising the policy to clarify that violations may subject you to damages. We are also expanding the existing list of prohibited activities and clarifying the commercial activities requiring approval.
Amendments to the PayPal Alternative Payment Methods Agreement - We are revising the Agreement to prohibit acceptance of payments for certain goods and services.
Notice of Amendment(s) to Switzerland Agreement(s)
Issued: April 29, 2021
This Page
This page displays policy updates which notify users of important changes to the PayPal Switzerland User Agreement or other online agreements, policies, or statements. Please go to “Past Policy Updates” to view previous policy updates.
Upcoming Changes
We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.
Actions Needed
Please carefully review the notices below and familiarize yourself with the upcoming changes. Otherwise, no further action is needed from you. If you would prefer to decline such changes you will need to close your PayPal account prior to the applicable effective date.
Amendments to the PayPal User Agreement
Effective: May 31, 2021
- We are further revising PayPal’s Buyer Protection and Seller Protection to be globally consistent and to further clarify which transactions are eligible for protection.
- We are clarifying how sending or receiving donations are treated.
- We are clarifying that you may set the currency on your card.
To review the updated User Agreement, please click HERE.
Notice of Amendment to PayPal Legal Agreements
Issued: January 29, 2021
Please read this document.
We’re making changes to the legal agreements that govern your relationship with PayPal.
We encourage you to carefully review the notices below so that you are familiar with these upcoming changes.
There is no further action needed from you as these changes will take place automatically on
February 26, 2021.
In the event you would prefer to decline these changes and close your account, you can do so prior to February 26, 2021 without incurring any additional charges.
Amendments made for linguistic adjustment, to correct or remove orthographical and grammatical mistakes, or changes to the formatting are not highlighted in this document. This does also apply where we have corrected or standardized references.
UPDATES TO THE PAYPAL USER AGREEMENT
Effective date: February 26, 2021
- Please click HERE to view an updated copy of the intended changes.
You can find the current PayPal User Agreement by clicking here or accessing it via the “Legal” or “Legal Agreements” footer on most PayPal site pages.
About Your Account – Fees
We have removed the reference to the "merchant rate" as the merchant rate will no longer be offered in Switzerland. Please note that all references to the merchant rate in the user agreement and on the fees page have therefore been removed.
Making A Payment – PayPal Buyer Protection – Ineligible items and transactions under PayPal Buyer Protection
In this section, we have re-arranged and standardized our list of ineligible items and transactions.
Receiving Payments – PayPal Seller Protection – What's eligible
We have added wording on already shipped physical items or provided intangible goods for clarification.
Receiving Payments – PayPal Seller Protection – Basic requirements
We have added a new second bullet point regarding unauthorized transaction claims.
Receiving Payments – PayPal Seller Protection – Ineligible items and transactions
We have changed and globally standardized our list of items and transactions ineligible for PayPal Seller Protection.
Other Legal Terms – Miscellaneous – Your use (as a seller) of personal data; Data protection laws
We have renamed this section and re-worded it to more specifically reflect on sellers' use of personal data.
Notice of Amendment to PayPal Legal Agreements
Issued: September 29, 2020
Please read this document.
We’re making changes to the legal agreements that govern your relationship with PayPal.
We encourage you to carefully review the notices below so that you are familiar with these upcoming changes.
There is no further action needed from you as these changes will take place automatically on
October 22, 2020.
In the event you would prefer to decline these changes and close your account, you can do so prior to October 22, 2020 without incurring any additional charges.
Amendments made for linguistic adjustment, to correct or remove orthographical and grammatical mistakes, or changes to the formatting are not mentioned in this document. This does also apply where we have corrected or standardized numbering and references.
UPDATES TO THE PAYPAL USER AGREEMENT
Effective date: October 22, 2020
- Please click HERE to view an updated copy of the intended changes.
You can find the current PayPal User Agreement by clicking here or accessing it via the “Legal” or “Legal Agreements” footer on most PayPal site pages.
About Your Account – Opening an Account – Commercial Entity Status
We have amended the wording in the section to reflect that upon reaching certain thresholds or involving certain business segments or activities, the Commercial Entity Agreements can apply to any type of PayPal account you hold.
Making A Payment – General provisions for making a payment – Your payment instruction
We added a new paragraph at the end of this section about giving you the option to select certain recipients as "trusted beneficiaries" for a faster payment experience.
Receiving Payments – Refunds and reversals of payments – Dispute fee
We are establishing a dispute fee and its terms and conditions for sellers.
Receiving Payments – Refunds and reversals of payments – Chargeback fee
We have added a new section dealing with the Chargeback fee for clarification.
Updates to the Fees Policy
4.1.2. Fees for Withdrawing your Balance
We have introduced a new section 4.1.2. into our Fees Policy for withdrawing your balance to a bank account associated with your PayPal account.
4.2. Chargeback Fee and Dispute Fee
We have broken own section 4.2. into two sub-sections: 4.2.1. Chargeback Fee, which remains unchanged apart from a correction as mentioned below, and 4.2.2. Dispute Fee which is dealing with our newly introduced Dispute Fee.
Further, in the table in of what is now section 4.2.1. of the Fees Policy, we have corrected the chargeback fee amount for New Taiwan dollars from a formerly incorrectly stated TWD 10.00 to the actual correct amount of TWD 625.00.
UPDATES TO THE COMMERCIAL ENTITY AGREEMENT
We have removed the limitation to PayPal Premier or Business Accounts from the first paragraph of the Commercial Entity Agreement.
Notice of Amendment to PayPal Legal Agreements
Issued: July 8, 2020
Please read this document.
We’re making changes to the legal agreements that govern your relationship with PayPal.
We encourage you to carefully review the notices below so that you are familiar with these upcoming changes.
There is no further action needed from you as these changes will take place automatically on
July 31, 2020.
In the event you would prefer to decline these changes and close your account, you can do so prior to July 31, 2020 without incurring any additional charges.
All changes and updates to the legal agreements are on this page highlighted in italic. This highlighting shall ensure better traceability of the changes and updates applied.
Amendments made for linguistic adjustment, to correct or remove orthographical and grammatical mistakes, or changes to the formatting are not highlighted. This does also apply where we have corrected or standardized numbering and references.
Updates to the PayPal User Agreement
Effective date: July 31, 2020
- Please click HERE to view an updated copy of the intended changes.
You can find the current PayPal User Agreement by clicking here or accessing it via the “Legal” or “Legal Agreements” footer on most PayPal site pages.
Making A Payment – Buyer Protection
In this section, we have re-introduced the PayPal Buyer Protection Policy into the user agreement and reworded its terms for global alignment.
Receiving Payments – Impact of PayPal Buyer Protection on Sellers
We have amended the wording in the "Impact of PayPal Buyer Protection on Sellers" sub-section: If you are a seller and lose a claim under PayPal Buyer Protection and the buyer’s claim was that the item received was Significantly Not as Described, you may not receive the item back, or you may be required to accept the item back and pay for the return shipping costs.
Receiving Payments – PayPal Seller Protection
As with PayPal Buyer Protection, in this section we have re-introduced the PayPal Seller Protection Policy into the user agreement and reworded its terms for global alignment.
Fees Policy
3.5. Receiving Payments Through QR Codes in Person
We have introduced a new section 3.5. in our Fees Policy outlining the fees that will apply to (casual) sellers for receiving payments through our new QR code solution.
Notice of Amendment to PayPal Legal Agreements
Issued: March 19, 2020 (for Effective Dates see each individual agreement below)
Please read this document.
We’re making changes to the legal agreements that govern your relationship with PayPal.
We encourage you to carefully review the notices below so that you are familiar with these upcoming changes.
There is no further action needed from you as these changes will take place automatically on the Effective Dates shown below. In the event you would prefer to decline these changes and close your account, you can do so prior to the Effective Date without incurring any additional charges.
Updates to the PayPal Alternative Payment Methods Agreement
Effective Date: March 19, 2020
You can find the current PayPal Alternative Payment Methods Agreement by clicking here or accessing it via the “Legal” or “Legal Agreements” footer on most PayPal site pages.
1. No additional fees for receiving international APM payments
We have amended section 3 (Using APM functionality) to clarify that the additional percentage-based fee for receiving international commercial transactions set out in the User Agreement does not apply when you receive APM payments.
Updates to the PayPal Acceptable Use Policy
Effective Date: March 19, 2020
You can find the PayPal Acceptable Use Policy currently in force by clicking here or accessing it via the “Legal” or “Legal Agreements” footer on most PayPal site pages.
1. Contact information
The contact information in the sections headed “Activities Requiring Approval” and “Violations of the Acceptable Use Policy” has been updated. Instead of sending an email to PayPal, you can complete a webform to submit your query or filing under those sections.
Updates to the User Agreement
Effective Date: June 16, 2020
- Please click HERE to view an updated copy of the intended changes.
You can find the current PayPal User Agreement by clicking here or accessing it via the “Legal” or “Legal Agreements” footer on most PayPal site pages.
1. Actions We May Take If You Engage In Any Restricted Activities - Violations of the Acceptable Use Policy (new section)
We have added a new section which sets out our rights to deduct amounts in respect of damages which arise when you use your PayPal account primarily for the purposes of your trade, business, craft or profession and you violate the Acceptable Use Policy. The new section reads as follows (shown with headings of the root clauses for context and abridged for brevity, with amendments underlined):
“…
Restricted Activities And Holds
…
Actions We May Take if You Engage in Any Restricted Activities
…
If you use your PayPal account primarily for the purposes of your trade, business, craft or profession and you violate the Acceptable Use Policy, then:
- in addition to being subject to the above actions you will be liable to PayPal for the amount of PayPal's damages caused by your violation of the Acceptable Use Policy;
- you acknowledge and agree that USD 2,500.00 (or the prevailing equivalent in the currency of the country in which you reside) per violation of the Acceptable Use Policy is:
- a reasonable minimum estimate of PayPal's actual damages considering all currently existing circumstances, including the relationship of the sum to the range of harm to PayPal that reasonably could be anticipated;
- reasonable and proportionate in its application to the provision of the Services to you; and
- necessary, but no more than sufficient, to protect PayPal’s legitimate interest in your compliance with the Acceptable Use Policy; and
PayPal may deduct such damages directly from any existing balance in any PayPal account you control.
…”
2. Other Legal Terms – Our Rights – Information About You
We have amended the section headed “Other Legal Terms – Our Rights – Information About You” to clarify your obligations to provide PayPal with information about you to facilitate our actions described in the user agreement, enable us to reduce the risk of fraud or comply with our regulatory (including anti-money laundering) obligations. The section headed “Other Legal Terms – Our Rights – Information About You” now reads as follows (shown with headings of the root clauses for context, with amendments underlined):
“…
Other Legal Terms
…
Our Rights
…
Information About You
We may request information from you as we reasonably require to facilitate our actions described in this user agreement, enable us to reduce the risk of fraud or comply with our regulatory (including anti-money laundering) obligations. You must comply with these requests in a timely fashion. This may involve you faxing, emailing or otherwise providing to us at your own expense identification documents and information about your finance and operations (such as your most recent financial statements and merchant processing statements).
…”
3. Other changes
Sections of the PayPal User Agreement have been amended to clarify and reorganise existing wording and correct minor typographical errors including the following existing sections:
| Section | Amendment |
| About Your Account – Welcome to PayPal! (last paragraph) | The reference to “60 days” has changed to “14 days”. |
| About Your Account – Closing Your PayPal Account (last paragraph) | The reference to “60 days” has changed to “14 days”. |
Policy Updates
Last update: February 13th, 2020
Please read this document.
We’re making changes to the legal agreements that govern your relationship with PayPal.
We encourage you to carefully review the notices below so that you are familiar with these upcoming changes.
There is no further action needed from you as these changes will take place automatically on the Effective Dates shown below. In the event you would prefer to decline these changes and close your account, you can do so prior to the Effective Date without incurring any additional charges.
UPDATES TO THE FEES POLICY
With effect towards March 16th, 2020 we make the following change to the Fees Policy:
4.3. Commercial Transaction Refund Fee
We have amended Section 4.3. the Fees Policy to reflect that going forward in the event of a refund of a Commercial Transaction, the fees originally paid to receive the payment are not returned.
For the avoidance of doubt, this applies to refunding received Commercial Transactions only, Personal Transaction are not affected by this amendment.
Updates to the User Agreement
Effective: 11 December 2019
We’re unveiling an entirely redesigned User Agreement for our customers. We’ve worked hard to make this new User Agreement a more user-friendly experience with content that makes it easier for you to understand your rights and obligations when it comes to using PayPal’s products and services.
Here’s what we’ve done:
- We’ve redesigned the User Agreement to simplify its format, with new colour-coded headings so you can find the information most relevant to your account more easily. We’ve revised and reorganised the content of the User Agreement to be easier to follow and to include information where you’d naturally look for it. We’re not changing the meaning of what we say, only how we say it and where you can find it.
B. An updated User Agreement will be available after 10 October 2019. Please click HERE to view once available.
UPDATES TO THE PAYPAL USER AGREEMENT
With effect towards August 19, 2019 we make the following changes to the PayPal User Agreement:
3.1. Sending PayPal Payments
We have amended clause 3.1.d. on refused and reversed transactions, with a special focus on transactions which have been subject to a currency conversion:
- Refused and Refunded Payments
We may allow the recipient of your payment to:
- refuse to accept it; or
- decide to accept it and then use the PayPal Services to send you a refund of all or any part of the amount of the payment later.
We will return the amount of any refused payment or refunded payment to your Balance. We will return the amount of an unclaimed payment to your Balance within 30 days after the date you initiated the payment.
If any amount of any payment is returned to you in any of the ways outlined above, we may convert the returned amount for you into either:
- the currency of the Balance you used for the original payment (before any conversion into the currency received by the recipient happened);
- the original opening currency of your PayPal Account.
If the original payment you sent involved a currency conversion we will convert the returned amount from the currency received by the recipient as follows:
- if the amount is returned within 1 day of the date of the original payment, we will use the transaction exchange rate applicable on the date of the original payment, so that you receive the original amount (including the currency conversion fee you paid) in the original currency you converted from for the original payment; and
- if the amount is returned after 1 day of the date of the original payment, we will use the transaction exchange rate applicable at the time of the conversion of the returned amount.
We may also automatically withdraw the returned amount from your Balance and transfer the funds back to the funding source you used for the original payment. Withdrawals can also involve a currency conversion.
We may decide to not charge your original Funding Source for the original payment in the first place if the amount is returned to your Balance as outlined above before the payment from your original Funding Source to PayPal to fund your original payment has settled.
The returned amount could be lower in value than your original payment amount. This can happen as a result of:
- the recipient sending you a refund lower in value than your original payment amount. As we are only a payment service provider, we cannot know what you are entitled to from the original payment recipient as a refund or why the recipient sent the refund in a particular amount; or
- transaction exchange rate fluctuations.
PayPal is not responsible for any loss resulting from the recipient's decision to refuse or refund your payment, except to the extent that a refund sent by the recipient is a payment executed incorrectly by PayPal.
3.2. Receiving PayPal Payments
e. Your Refund Policy, Data Protection, Privacy Policy and Security
For better overview, we have divided clause 3.2.e. into sub-clauses. With the exception of adding the new sub-clauses 3.2.e.i.., 3.2.e.ii., and 3.2.e.iii. and the respective headlines, we have not applied any further changes.
5. Fees and Currency Conversions
We have divided our previous clause 5.2. Currency Conversion into two sub-clauses (5.2. Currency Conversion and 5.3. Currency Conversion Choices), but did not make any change to the actual content.
UPDATES TO THE FEES POLICY
With effect towards October 21, 2019 we make the following change to the Fees Policy:
4.1. Currency Conversion Fee
We will increase the Currency Conversion Fee according to clause 4.1. of the Fees Policy from 2.50% to 3.00% as well as some of the fees for other transactions as per the table below:
A4.1. Currency Conversion Fee
For currency conversions processed in your PayPal Account outside or prior to a Personal Transaction or a Commercial Transactions (including, but not limited to converting a Balance to another currency before withdrawal) as well as for transaction requiring a currency conversion for which the Seller has agreed to bear the Fee PayPal shall charge of Fee in an amount equal to 3.00% above the transaction exchange rate («Currency Conversion Fee») according to clause 5.2. of the PayPal User Agreement.
| CURRENCY CONVERSION FEE ACCORDING TO CURRENCY |
| Currency converted to | Currency Conversion Fee |
| Australian dollars (AUD) | 4.00% |
| Brazilian real (BRL) | 4.00% |
| British pounds sterling (GBP) | 4.00% |
| Canadian dollars (CAD) | 4.00% |
| Czech koruna (CZK) | 4.00% |
| Danish kroner (DKK) | 4.00% |
| Euros (EUR) | 4.00% |
| Hong Kong dollars (HKD) | 4.00% |
| Hungarian forint (HUF) | 4.00% |
| Israeli new shekels (ILS) | 4.00% |
| Japanese yen (JPY) | 4.00% |
| Malaysian ringgit (MYR) | 4.00% |
| Mexican pesos (MXN) | 4.00% |
| New Taiwan dollars (TWD) | 4.00% |
| New Zealand dollars (NZD) | 4.00% |
| Norwegian kroner (NOK) | 4.00% |
| Philippine pesos (PHP) | 4.00% |
| Polish zloty (PLN) | 4.00% |
| Russian rubles (RUB) | 4.00% |
| Singapore dollars (SGD) | 4.00% |
| Swedish kronor (SEK) | 4.00% |
| Swiss francs (CHF) | 4.00% |
| Thai baht (THB) | 4.00% |
| US dollars (USD) | 4.00% |
Other than that, clause 4.1. and all other provisions of the Fees Policy remain unchanged.
Last update: January 30, 2019
This page shall serve as advance information for PayPal Users with regards to important upcoming changes of PayPal Services, the PayPal User Agreement, and other policies (collectively, the “Legal Agreements”).
Please read this document carefully as PayPal will change the Legal Agreements with effect to April 29, 2019.
You do not need to do anything to accept the changes as they will automatically come into effect on April 29, 2019.
Should you decide you do not wish to accept the changes, you can notify us prior to December 11, 2018 to close your account (https://www.paypal.com/ch/cgi-bin/?&cmd=_close-account) immediately without incurring any additional charges.
All changes and updates to the Legal Agreements are on this page highlighted in italic. This highlighting shall ensure better traceability of the changes and updates applied.
Amendments made for linguistic adjustment, to correct or remove orthographical and grammatical mistakes, or changes to the formatting are not highlighted. This does also apply where we have corrected or standardized numbering and references.
Updates to the PayPal User Agreement
We have made the following amendments to our PayPal User Agreement:
3.2. Receiving PayPal Payments
In clause 3.2., we have added the following information for merchants as a new introduction to the clause:
3.2. Receiving PayPal Payments
PayPal may allow anybody to initiate a payment resulting in the issuance of transfer of E-Money to your PayPal Account. By integrating into your online checkout/platform any functionality intended to enable a payer without a PayPal Account to send a payment to your PayPal Account, you agree to all further terms of use of that functionality which PayPal will make available to you on any page on the PayPal or Braintree website (including any page for developers and our Legal Agreements page) or online platform. Such further terms include the PayPal Local Payment Methods Agreement.
Updates to the PayPal Buyer Protection Policy
We have made the following amendment to the PayPal Buyer Protection Policy:
5.1. Timelines
In clause 5.1., we have changed the timelines from a fixed ten days to a more flexible timeline reflecting the individual case:
5.1. Timelines
The Buyer must reply in a timely manner to any questions asked by PayPal in regards to the PayPal Buyer Protection Claim. PayPal may decline the Claim if the Buyer does not provide an answer within the stated timeframe. PayPal may extend this timeframe in case of extraordinary circumstances which are outside the control of the Buyer.
Notice of amendment to the PayPal Privacy Statement
We’re making changes to the Privacy Statement that provides information on how we use your data.
We've provided additional details on how we use data when you transact with your friends, as well as more information on how we use data to prevent fraud and risk.
You can review the changes and the current Privacy Statement here.