Sometimes, when you receive items you bought online at home or abroad, they aren’t quite as expected when they arrive. If this ever happens, don’t worry.
If your eligible item doesn't arrive, or doesn’t match the seller's description, we can help you get your money back.
You can open a dispute in the Resolution Center if you didn’t receive an item you ordered or the item you ordered arrives and is significantly different to how it was originally described. Time limits and other terms apply.
If you are unable to resolve the issue with the seller, visit the Resolution Center again to escalate the process to a claim.
If your transaction is eligible, you will be reimbursed up to the full amount of the purchase.
We monitor every transaction 24/7 to prevent fraud, email phishing and identity theft.
Every transaction is protected using our advanced encryption technology.
We can refund your purchase if there is a problem. Shop more securely with PayPal, at home and abroad.