Sell with confidence

If your customers don’t receive their goods or claim the transaction was unauthorized, we can help you get covered for the full amount of the payments. Our Seller Protection covers all eligible transactions, such as physical objects, tickets, services or travel.
There’s no charge for this service, and our Seller Protection applies to your eligible PayPal transactions.

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Your transactions can be protected

Unauthorized transaction

A buyer asks for a refund after declaring that a purchase was made without their consent, be it for objects or services? If your transaction is eligible, our Seller Protection can help you get the full amount of the payment.

Item not received

A buyer pays for an item, claims they never received it and then files for a refund whether it’s physical objects or services? If your transaction is eligible, our Seller Protection can help you get the full amount of the payment.

More protection to grow your business

Minimize fraud

We’ve added a safety net to protect you against unauthorized payments, reversals due to suspicion of fraud and claims for item not received.

Sell around the globe

PayPal Seller Protection can cover your international sales. We process and convert 25 currencies from more than 200 markets, to make selling simpler and more secure.

Keep more profits

Focus on making your business grow, knowing that your eligible sales, whether physical or intangibles, can be protected.

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How PayPal Seller Protection works

1. If a buyer files a claim, or in case of a chargeback or a payment reversal, we may place a temporary hold on the funds.

2. We’ll ask you to provide information including proof of shipment or proof of delivery within the time frame communicated, (usually 7-10 days).

3. You’ll be able to access the money as soon as we have ascertained that your transaction is eligible.

What can our Seller Protection cover?

  • Tangible goods (clothes, toys, electronics, car parts etc.)
  • Services (yoga classes, website design etc.)
  • Tickets (concerts, shows, sport events etc.)
  • Travel (trip reservations, flight or hotel booking etc.)

What can’t be covered by PayPal Seller Protection?

  • Items that you deliver (or are picked up) in person
  • Digital goods (music, computer game downloads and licenses for digital content).
  • Claims or chargebacks arising from items being significantly different to how you described them.
  • Payments not made through PayPal.

    • Refer to User Agreement for Full Terms

Your checklist to be eligible for PayPal Seller Protection

Check your shipping

Make sure you are shipping the item to the address in the transaction details and keep the proof of shipment.

Keep the proofs of transaction

For ticketing, travel and services, in case of a dispute we may ask you for any relevant proof of delivery documents or evidence of use of the service.

Respond promptly

If we request documentation or other relevant information we ask that you respond promptly, typically within 10 business days.

Make sure it is eligible

The payment must be marked ‘eligible’ or ‘partially eligible’ on the Transactions Details Page.

All-round security for sellers

Seller Protection

If a customer doesn’t receive their goods or claims the transaction was unauthorized, we can help you get covered for the full amount of the payment.

24/7 Monitoring

We monitor transactions 24/7 to help you reduce fraud.

Secure Technology

Our advanced encryption helps to keep your online transactions heavily guarded from start to finish.

Dispute Resolution

If there’s a claim on a transaction, we’ll investigate and keep you informed.

Sell more with peace of mind

Learn more about our Seller Protection on our User Agreement page.

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