What is this extra level of security I’m being asked to complete?
3D-Secure is the secure protocol designed to ensure enhanced security and strong authentication when you use your debit or credit cards for online purchases. It is called, depending on the card type, “MasterCard SecureCode”, “Verified by Visa” and, in the case of American Express cards, “Safekey”. In the future when you transact, you may be asked to provide a special security code to the card issuing bank in order for the bank to authorise the online transaction when prompted in the PayPal payments page. Card issuing banks have different methods of generating and delivering these codes and so if you don’t know your 3D-Secure passcode or password, and you are not being given the option to enrol online in the bank’s pop up screen, then you will need to contact your bank. Please note that this is not your PayPal account password.
Why is PayPal enabling this new set of extra security?
So how does it work?
Why are you requesting this additional level of security now? Is my account safe?
When will I need to enter this code? Do I now need to do it every time?
Where can I get this additional code? Isn’t it the same as my PayPal password?
Am I going to have to do this extra step every time I pay with PayPal?
How many attempts are permitted before I’m locked out?
What happens if I haven’t received my 3DS password or it is declined by the bank / is incorrect?
Do other payment service providers require this 3D-Secure process?
Can I opt-out from having to enter my 3D Secure Code?
What is 3D-Secure?
3D-Secure is the secure protocol designed to ensure enhanced security and strong authentication when you use your debit or credit cards for online purchases. It is called, depending on the card type, “MasterCard SecureCode” (soon to be "MasterCard Identity Check"), “Verified by Visa” and, in the case of American Express cards, “Safekey”. In the future when you transact, you may be asked to provide a special security code to the card issuing bank in order for the bank to authorise the online transaction when prompted in the PayPal payments page. Card issuing banks have different methods of generating and delivering these codes and so you should contact your bank if you don't receive your password, or are unsure how to complete this authentication. Please note that this is not your PayPal account password.
Why is PayPal enabling 3D-Secure on my PayPal payment page?
How does 3D-Secure work?
How does 3D-secure affect my business?
Do I need to do anything?
What are the benefits for me now when someone pays with PayPal compared with before?
Can I ask for my website to opt-out from 3D Secure with PayPal transactions?
Can I help my customer to complete their transaction should they have trouble with the new 3DS security in the PayPal wallet?
Will the introduction of this new 3DS security impact my rights under PayPal's Seller Protection Policy?
If there is any inconsistency or ambiguity between the English version and the Chinese version, the English version shall prevail.